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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Robinson

August 12, 2025

5  out of  5
rating by Michael Robinson
"Very knowledgeable with my concerns and helped me understand what I was getting. Top notch customer service agent. 5 stars is not enough."
We responded:
"Michael, I am so glad your experience with Candace underscored our customer-focused priorities! We strive for this every day. Thank you for your acknowledgment!"
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Jack Droke

August 12, 2025

5  out of  5
rating by Jack Droke
"Nesha rocks, knew her stuff!"
We responded:
"Thank you Jack for your fantastic 5-star review! I'm so glad to hear of your great connection with Nesha! We strive to give great assistance and service daily so thanks for that pat on the back!"
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Mercedes

August 8, 2025

5  out of  5
rating by Mercedes
"Professional and family oriented!"
We responded:
"Thank you Mercedes for such outstanding feedback! it means a lot to our team to know our intentions and actions are so well received!"
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Derek Cui

August 6, 2025

5  out of  5
rating by Derek Cui
"Nesha was super helpful and great! The whole process was very smooth and easy to navigate."
We responded:
"Derek, we are all cheering because of your response - Thank you! I'm glad your connection with Nesha was helpful. Welcome to State Farm!"
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Brandon Meyer

August 5, 2025

5  out of  5
rating by Brandon Meyer
"Excellent Customer service. Highly recommended, very helpful and knowledgeable."
We responded:
"Brandon - We now have the biggest smiles on our faces because of your feedback! I'm glad you had a positive experience with our team! We're always happy to help. Welcome to State Farm!"
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James Woods

August 4, 2025

5  out of  5
rating by James Woods
"I’ve been with Frank Cooper State Farm for many years and he’s always been there for us. I don’t even know Jake 🤣🤣🤣"
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Cheryl Miller

July 21, 2025

5  out of  5
rating by Cheryl Miller
"Explained unfamiliar terms and situations that can arise which I hadn’t considered, plus the price is less than I currently pay."
We responded:
"Cheryl, I'm glad to hear our team's explanations and assistance were helpful. Welcome to State Farm!"
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Daphne Moore

June 19, 2025

5  out of  5
rating by Daphne Moore
"The agent customer service representative was very helpful."
We responded:
"Daphne, I'm so glad our team was here for you! We strive to do our best each and every day. Your comment really helps our team to know they are appreciated. Thanks again!"
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Deverne Staples

June 18, 2025

5  out of  5
rating by Deverne Staples
"Excellent service! Very informative. Pleasant experience"
We responded:
"Thank you for taking the time to leave 5 stars Deverne! - Frank"
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Sharon Sayers

June 12, 2025

5  out of  5
rating by Sharon Sayers
"It was truly a pleasure meeting Candace. She was professional and extremely helpful in assisting me with my homeowners insurance. All my questions were answered I strongly recommend this SF office."
We responded:
"Sharon you definitely made our day! Thank you for such kind words!"
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Devell Woods

May 30, 2025

5  out of  5
rating by Devell Woods
"To Frank Cooper team members; Thank you so much for your help. It means a lot to me. Keep up the good work!"
We responded:
"It's our pleasure Devell! We love what we do and it's great to know you appreciate us too!"
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Sonja

May 14, 2025

5  out of  5
rating by Sonja
"It sounds soo weird to say that you can actually look forward to calling this office in particular -(Frank Cooper/ hyde park)- the ladies are always so nice so friendly always willing to help..... I've never had a bad experience ....and by the way I have had this branch State Farm since 1987!"
We responded:
"Sonja - we're all smiling because of your review! Thanks so much for saluting what we do every day and thank you for your 5 stars! "
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Vivian Nguyen

May 12, 2025

5  out of  5
rating by Vivian Nguyen
"Nesha was super lovely to work with! She got my policy squared away so quickly, walked me through everything, and was super warm and kind!"
We responded:
"Vivian - that's the best news for me to hear! I'm glad to hear of your great experience with our team. We strive to deliver friendly welcoming service daily. Thanks again for allowing us to serve!"
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Linda Anglin

May 6, 2025

5  out of  5
rating by Linda Anglin
"The staff of Frank Cooper insurance office has the most pleasant and helpful customers service people EVER I feel like family when I'm talking with them they always ask how am I doing before business begin. And that mean so much to.me. l Love my insurance staff. Keep up this great job of making people feel like family. Mrs Anglin Tinsey"
We responded:
"Linda - to us you are family! The entire team smiled when your review came through! Thanks for allowing us to be your insurer of choice. Your 5-stars mean a great deal to us!"
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Ofelia Ortiz

May 6, 2025

5  out of  5
rating by Ofelia Ortiz
"Kristine was great with taking my payment and answering my questions. Hope I get her when I call to make my next payment."
We responded:
"Thank you Ofelia for such kind words! You've made Kristine's day!"
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Linda Tinson

April 22, 2025

5  out of  5
rating by Linda Tinson
"Nesha was attentive to my personal needs regarding insurance."
We responded:
"Linda, I am glad to hear of your great experience with our team! Working with customers like you is why we do what we do. Thanks for that great pat on the back! "
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Beverly Kennebrew

April 18, 2025

5  out of  5
rating by Beverly Kennebrew
"Candice is so nice as always . She handled my request with ease. Frank is blessed to have such a nice, capable employee!"
We responded:
"Beverly this is just music to my ears! I am fortunate to work with such a great team and glad to hear of you continued great experiences with them too!"
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Joseph Goldrick

April 4, 2025

5  out of  5
rating by Joseph Goldrick
"Nesha responded to my request for a quote within 2 hours. She was very professional and the offer was competitive so we switched our business to State Farm. I recommend this office if you are interested in changing your policy."
We responded:
"Joseph, you made our day! We enjoy serving. Welcome to State Farm!"
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Darrell Washington

March 28, 2025

5  out of  5
rating by Darrell Washington
"Frank Cooper State Farm provides outstanding customer service! Marina Ricker is very knowledgeable about the products. She is outstanding!"
We responded:
"Thank you Darrell for such kind words! Our team is always happy to help!"
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DERRICK JOHNSON

March 19, 2025

5  out of  5
rating by DERRICK JOHNSON
"Had a great experience with my agent Neisha, you worked with me and busy work schedule to get me right where I wanted to be. 👌🏾 Like a good neighbor . . . Lol"
We responded:
"Derrick, you’ve made our day! Thanks for allowing our team to serve!"
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Constance Rainey

March 18, 2025

5  out of  5
rating by Constance Rainey
"Nesha was very patient and knowledgeable ."
We responded:
"Thank you Constance! I am so glad to hear of your great experience!"
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Marsha Hunt

February 27, 2025

5  out of  5
rating by Marsha Hunt
"I just wanted to acknowledge the excellent customer service that I have received from Misha on numerous phone calls. She is always patient and kind. Her professionalism and expertise is a bonus to your office."
We responded:
"Marsha I most definitely agree! We appreciate having Nesha on our team!"
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venita quinney

February 24, 2025

5  out of  5
rating by venita quinney
"Great job good attitude and very experienced a job"
We responded:
"Thank you Venita! We strive to do our very best …. We really appreciate your kind review!,"
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Laura Kasse

February 15, 2025

5  out of  5
rating by Laura Kasse
"Excellent Service and Genuine Care! I had an outstanding experience with Candace. From the start, she took the time to thoroughly understand my needs and provided clear, detailed explanations of my options. She was patient, responsive, and went above and beyond to ensure I had the right coverage. What stood out the most was her genuine care and dedication. Candace didn’t rush the process and made sure I felt confident in my decisions. Whether it was answering my questions promptly or guiding me through a claim with ease, her service was truly exceptional. I highly recommend State Farm insurance to anyone looking for a trustworthy and customer-focused insurance provider. The State Farm team truly put their clients first!"
We responded:
"Laura , thank you so very much! This is why we do what we do. Every day and in every way we are here to serve. We love what we do!"
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Rhonda Harris

February 11, 2025

5  out of  5
rating by Rhonda Harris
"I have been a customer for almost 20 years and I am very satisfied with the service I get. Everybody is always so patient and helpful. They take the time to explain things and to make sure I get the best products to fit my needs."
We responded:
"Thank you Rhonda! I am so proud of this team and happy to hear of your great experience."