State Farm® Insurance Agent Frank Cooper
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Colin Weaver
January 15, 2026
"Nesha was prompt, friendly, and professional"
"Colin - I’m so glad to hear our team was of great service to you! Thank you for such a kind review!"
Natasha N. P
January 15, 2026
"Very helpful"
"Thanks a million for the 5 stars Natasha. Welcome to State Farm!"
Amo
January 7, 2026
"I spoke on the phone with Nesha i believe her name was and she was amazing and she deserves a raise :)"
"Amo, I'm so glad our team has been able to give you such a great experience! We appreciate you. "
Mohammad Ali Soroosh
December 29, 2025
"Very cooperative, understanding and friendly."
"Mohammad, thank you very much for the five-star review. We appreciate you! - Frank"
Aaron Sanders
December 12, 2025
"Nesha Gilbert was great to work with and communicated well during the process to get me setup with State Farm. After sending me a quote via email, she followed up diligently to make sure I had everything I needed and walked me through getting setup."
"Aaron, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Frank"
Jonathan Ward
December 1, 2025
"Nesha helped my fiancee and I get started with insurance for our new apartment. She is simply the best! Seriously!"
"Jonathan, thank you so much for your kind review! I appreciate it. My team and I will always be here for you in your time of need! - Frank"
Anissa K. Barrett
November 12, 2025
"I really appreciated the time Candace took to look into my situation with my auto policy. She presented and explored options with me that helped me make an informed and the best decision."
"Anissa - Thank you! That’s exactly what we strive to do every day. I’m so glad to hear we contributed and helped you along the way. Thanks for saluting our team work!"
Joseph Thomas
October 10, 2025
"Neisha was incredible. Great service. Very professional. Returned calls promptly. She resolved my issues. Fantastic person"
"Joseph, I agree as well - Nesha embodies our customer-focused team spirit! Thank you for connecting and sharing such a great review!"
Herbert Day
October 7, 2025
"Nesha was very helpful I really appreciate talking to her"
"Herbert, thank you for taking the time to leave us a kind review! We enjoy having Nesha as a part of our fantastic team and are glad you do too!"
G R
October 1, 2025
"I am super excited to be working with Frank and his team for the last five years Very responsive , knowledgeable and pleasure to work with. AAA service!"
"You’ve made our day!!!! Thanks for such kind words! "
Guillian Contreras
September 22, 2025
"Nesha was super helpful and super nice."
"Guillian, thanks a million for your positive review! "
Andriana Drummond
September 16, 2025
"Nesha was so helpful in making sure I understood everything that would be going into my policy, and the set up of info after. She was very knowledgeable and easy to talk to. It was a great experience."
"Adriana that is fantastic news to hear! We strive daily to offer our very best assistance and service. It's great to hear of your appreciation too! Thanks a million!"
Matthew John
September 15, 2025
"I have had a wonderful experience with this agency. The office staff is consistently friendly and go above and beyond to be helpful. I most recently worked with Candace, but all of the agents have been great!"
"Matthew, thank you for providing us with a great rating! I’m happy your insurance experience was so positive. We appreciate your support!"
Karonica “KB” Carney
September 12, 2025
"I have been a client of Frank Cooper State Farm’s office for over 2 decades now. I’ve always had a pleasant experience. His agents are friendly, helpful, & prompt! Truly appreciate their excellent customer service in a time where it’s truly difficult to find basic customer service."
"Karonica, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! "
William M
September 4, 2025
"Nesha was phenomenal! She helped us transfer each aspect of our insurance coverage in record time with ease. We were grateful to experience such an efficient, effective, and pleasant process."
"William that is outstanding to hear! Thank you for allowing our team to assist with your transition. Welcome to Chicago!"
Hailey Aldrich
August 20, 2025
"Candace was incredibly warm, responsive, and helped my roommates and I get the best coverage possible."
"Hailey you've made Candace's day and mine too! We're always happy to help. Welcome to Chicago!"
Michael Robinson
August 12, 2025
"Very knowledgeable with my concerns and helped me understand what I was getting. Top notch customer service agent. 5 stars is not enough."
"Michael, I am so glad your experience with Candace underscored our customer-focused priorities! We strive for this every day. Thank you for your acknowledgment!"
Jack Droke
August 12, 2025
"Nesha rocks, knew her stuff!"
"Thank you Jack for your fantastic 5-star review! I'm so glad to hear of your great connection with Nesha! We strive to give great assistance and service daily so thanks for that pat on the back!"
Mercedes
August 8, 2025
"Professional and family oriented!"
"Thank you Mercedes for such outstanding feedback! it means a lot to our team to know our intentions and actions are so well received!"
Derek Cui
August 6, 2025
"Nesha was super helpful and great! The whole process was very smooth and easy to navigate."
"Derek, we are all cheering because of your response - Thank you! I'm glad your connection with Nesha was helpful. Welcome to State Farm!"
Brandon Meyer
August 5, 2025
"Excellent Customer service. Highly recommended, very helpful and knowledgeable."
"Brandon - We now have the biggest smiles on our faces because of your feedback! I'm glad you had a positive experience with our team! We're always happy to help. Welcome to State Farm!"
James Woods
August 4, 2025
"I’ve been with Frank Cooper State Farm for many years and he’s always been there for us. I don’t even know Jake 🤣🤣🤣"
Cheryl Miller
July 21, 2025
"Explained unfamiliar terms and situations that can arise which I hadn’t considered, plus the price is less than I currently pay."
"Cheryl, I'm glad to hear our team's explanations and assistance were helpful. Welcome to State Farm!"
Daphne Moore
June 19, 2025
"The agent customer service representative was very helpful."
"Daphne, I'm so glad our team was here for you! We strive to do our best each and every day. Your comment really helps our team to know they are appreciated. Thanks again!"
Deverne Staples
June 18, 2025
"Excellent service! Very informative. Pleasant experience"
"Thank you for taking the time to leave 5 stars Deverne! - Frank"